Website Terms & Conditions of Purchase
Welcome to Nest Psychotherapy & Counselling.
These Terms & Conditions apply to all purchases made through our website, including digital products such as the Relationship Nest resources.
By purchasing from this website, you agree to the following.
1. About us
Nest Psychotherapy & Counselling is operated by Tracy Proud, Clinical Psychotherapist, based in Bowral, NSW, Australia.
2. Products and services
We offer digital therapeutic resources designed to support relationships.
These products:
- Are educational in nature
- Are not a substitute for psychotherapy, counselling, or medical advice
- Do not establish a therapist–client relationship
If you require therapeutic support, we recommend seeking personalised care.
3. Purchasing and payment
All prices are listed in Australian Dollars (AUD) and include GST where applicable.
Payment is required in full at the time of purchase.
Once payment is confirmed, you will receive access to your digital product via email.
4. Digital delivery
Products are delivered electronically.
You are responsible for:
- Providing a correct email address
- Checking spam or junk folders if the email does not arrive
- Contacting us if access issues occur
5. Intellectual property
All content remains the property of Nest Psychotherapy & Counselling.
This includes:
- Written content
- Worksheets
- Frameworks
- Language and concepts
You may:
- Use the materials for personal use
You may not:
- Share, reproduce, distribute, or resell the content
- Upload the content to public platforms
- Use the material for commercial purposes without permission
6. Use of content
Our resources are designed to support reflection and growth.
By purchasing, you acknowledge:
- Outcomes are not guaranteed
- Relationship change depends on many factors
- You take responsibility for how you use the material
7. Limitation of liability
To the extent permitted by law, Nest Psychotherapy & Counselling is not liable for:
- Any indirect or consequential loss
- Relationship outcomes resulting from use of the material
- Decisions made based on the content
Nothing in these terms excludes rights under Australian Consumer Law.
8. Privacy
We respect your privacy.
Any personal information collected during purchase is handled in accordance with our Privacy Policy.
9. Changes to these terms
We may update these Terms & Conditions from time to time.
The version in place at the time of purchase applies.
10. Contact
If you have questions, please contact:
Refunds & Returns Policy
Refunds & Returns
At Nest Psychotherapy & Counselling, we want you to feel confident in your purchase.
Because our products are digital and delivered immediately, our refund policy is slightly different from physical goods.
1. Digital product policy
Due to the nature of digital downloads, we do not offer refunds for:
- Change of mind
- Accidental purchase
- Not having time to complete the resource
2. When refunds may be considered
We will absolutely support you if something has gone wrong.
Refunds or replacements may be offered where:
- You were unable to access the product due to a technical issue
- You were charged incorrectly
- The product is not as described
In most cases, we will first work with you to resolve the issue.
3. Australian Consumer Law
Nothing in this policy overrides your rights under Australian Consumer Law.
You are entitled to a refund or replacement if:
- The product has a major fault
- The product is not as described
- The product is not fit for purpose
4. Support
If you experience any issues, please reach out.
We aim to respond promptly and work with you to find a fair outcome.
5. A gentle note
These resources are designed with care, grounded in both clinical experience and lived understanding.
They are not quick fixes.
They are invitations to reflect, to slow down, and to reconnect.